Shipping policy

Processing Time:

• Orders are processed within 5 business days.
• Custom or made-to-order items may require additional processing time.

Shipping Methods & Delivery Time:

• We offer local delivery across Egypt.
• Estimated delivery time: 5 business days.
  

Shipping Fees:

• Shipping costs are calculated at checkout based on location and order size.
  

Order Tracking:

• Once your order is shipped, you will receive a tracking number via email or SMS to monitor your shipment.

No Returns & Refunds:

• Due to the handcrafted nature of our leather bags, all sales are final.
• We do not accept returns or refunds once a product has been sold.
• In case of a defect or damage during shipping, please contact us within 24 hours of delivery with photos for review.

Lost or Delayed Shipments:

• We are not responsible for shipping delays caused by couriers, customs, or unforeseen circumstances.
• If your order is significantly delayed, please contact us for assistance.

For any inquiries, contact us at info@pouchieg.com.